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TERMS AND CONDITIONS OF OLA BOX

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1. Acceptance of these Terms

By creating an account with OLA BOX, using an OLA BOX shipping address, requesting any service, sending a package through OLA BOX, making any payment, or otherwise using OLA BOX services, the Client acknowledges having read, understood, and fully accepted these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between the Client and OLA BOX.

If the Client does not agree to these Terms and Conditions, they must immediately cease using OLA BOX services.

2. Definitions

For the purposes of these Terms and Conditions:

  • OLA BOX means OLA BOX, as well as its owners, employees, representatives, affiliates, subcontractors, and authorized logistics partners.

  • Client means any natural or legal person who uses OLA BOX services.

  • Carrier means any third-party transportation or logistics provider utilized by OLA BOX, including, but not limited to, Aeropost or any future logistics partner.

  • Shipment means any package, parcel, document, or merchandise managed through OLA BOX.

  • Merchant means any online store, retailer, or seller from whom the Client purchases merchandise.

  • Business Days means Monday through Friday, excluding official public holidays in Costa Rica.

3. Nature of OLA BOX Services

OLA BOX acts solely as an independent logistics intermediary between the Client and its logistics partners.

OLA BOX is not:

  • the seller of the merchandise;

  • the manufacturer of the products;

  • the online store;

  • the official importer, unless expressly agreed otherwise in writing;

  • nor the producer of the transported goods.

The responsibility of OLA BOX is limited exclusively to coordinating logistics services and facilitating transportation through its logistics partners.

The Client remains solely responsible for all purchase decisions made with any Merchant.

4. Responsibilities of the Client

The Client agrees to:

  • provide complete, accurate, and updated personal information;

  • correctly use the OLA BOX shipping address and their client identification number;

  • pay all applicable charges before the delivery of the Shipment;

  • comply with all applicable laws and regulations;

  • provide truthful customs declarations when required;

  • verify that the purchased products can be legally imported into Costa Rica;

  • immediately notify OLA BOX of any changes to their contact information.

Any loss, delay, additional cost, or inconvenience arising from incorrect, incomplete, or outdated information provided by the Client shall be the sole responsibility of the Client.

5. OLA BOX Account

Each Client is responsible for keeping their account information accurate and up to date.

OLA BOX may request identification documents at any time to verify the Client's identity or to comply with applicable legal obligations.

OLA BOX reserves the right to reject, suspend, or permanently cancel any account in accordance with these Terms and Conditions.

The Client may not transfer or assign their account to another person without the prior written authorization of OLA BOX.

6. Prohibited and Restricted Goods

The Client is solely responsible for ensuring that all goods shipped through OLA BOX comply with the laws and regulations of the country of origin, any country of transit, and the country of destination.

OLA BOX reserves the right to reject, suspend, return, hand over to the competent authorities, or otherwise dispose of any Shipment that:

  • contains prohibited, illegal, or counterfeit goods;

  • contains hazardous, explosive, flammable, or high-risk materials;

  • requires permits, licenses, or authorizations that have not been provided;

  • contains undeclared or incorrectly declared goods;

  • represents a health or safety risk;

  • violates applicable laws or regulations.

All costs, fines, penalties, storage fees, return costs, or damages arising from prohibited or incorrectly declared goods shall be the sole responsibility of the Client.

OLA BOX shall not be held liable for any seizure, confiscation, destruction, or delay resulting from the actions of customs or any government authority.

7. Inspection of Shipments

To comply with legal, customs, and security requirements, OLA BOX and its logistics partners reserve the right to inspect, scan, or open any Shipment when required by law, requested by a government authority, required by a logistics partner, or when there is reasonable suspicion regarding the contents of the Shipment.

Such inspection shall not constitute a violation of confidentiality nor generate any liability for OLA BOX.

8. Transportation and Delivery Times

All transit and delivery times communicated by OLA BOX are estimates only.

Delivery times may vary due to circumstances beyond the reasonable control of OLA BOX, including, but not limited to:

  • customs inspections;

  • government procedures;

  • transport delays;

  • weather conditions;

  • holidays;

  • operational disruptions;

  • airline delays;

  • force majeure events.

Consequently, delays in transportation shall not entitle the Client to any refund, compensation, price reduction, or service cancellation, unless mandatory applicable legislation provides otherwise.

OLA BOX will make reasonable efforts to keep the Client informed of significant delays when such information is available.

A Shipment will not be considered lost until the logistics partner has officially confirmed it or the corresponding investigation process has concluded.

9. Prices, Charges, and Payments

The Client agrees to pay all applicable charges related to the Shipment, including, but not limited to, transportation costs, handling fees, customs duties, taxes, government fees, storage charges, special handling fees, and any other applicable costs.

All published rates are subject to change at any time without prior notice.

The applicable rates will be those in effect on the date the Shipment is invoiced by OLA BOX.

Unless otherwise agreed in writing, full payment must be received before any Shipment is delivered to the Client.

Failure to pay any outstanding balance may result in the suspension of services and the refusal to deliver any Shipment.

OLA BOX reserves the right to exercise a lien over any Shipment in its possession until all amounts owed have been paid in full.

10. Shipment Weight and Billing

Transportation charges will be calculated based on the weight determined by OLA BOX or its authorized logistics partner using certified weighing equipment.

The Client acknowledges that the weight indicated by the Merchant, manufacturer, or carrier may differ from the official operational weight recorded by OLA BOX or its logistics partner.

In the event of any discrepancy, the weight recorded by OLA BOX or its logistics partner shall prevail, unless a measurement error is clearly demonstrated.

The Client agrees that all transportation charges will be calculated using the official operational weight applicable to the Shipment.

11. Customs Duties, Taxes, and Government Fees

The Client acknowledges that customs duties, import taxes, government fees, inspection charges, and any other levies established by the competent authorities are determined exclusively by those authorities and are not under the control of OLA BOX.

Unless expressly stated otherwise, all such charges shall be the sole responsibility of the Client.

OLA BOX does not guarantee that any Shipment will be exempt from the payment of customs duties, taxes, or inspections.

Any delay, additional cost, inspection, seizure, or government decision related to customs clearance shall not generate any liability for OLA BOX.

12. Claims Procedure

Any claim related to a lost Shipment, missing contents, damage, non-delivery, or an investigation request must be submitted to OLA BOX within thirty (30) calendar days from:

  • the date the Shipment was collected by the Client; or

  • in the case of non-delivery, the date the Shipment should reasonably have been available for collection.

Claims submitted outside of this timeframe will not be accepted, unless mandatory applicable legislation provides otherwise.

Upon receipt of a complete claim, OLA BOX will initiate the corresponding investigation with its logistics partner and will keep the Client reasonably informed of the status of the investigation.

13. Required Supporting Documentation

To process any claim, the Client must provide all documentation reasonably requested by OLA BOX, including, but not limited to:

  • proof of delivery or shipping confirmation issued by the Merchant or Carrier, when available;

  • the original purchase invoice;

  • proof of payment showing the amount actually paid;

  • photographs of the Shipment or damaged goods, where applicable;

  • any other information reasonably necessary for the investigation.

OLA BOX reserves the right to suspend or reject any claim until all requested documentation has been received.

The submission of fraudulent, inaccurate, or misleading documentation will result in the immediate rejection of the claim and may lead to the suspension or cancellation of the Client's account.

14. Inspection at the Time of Collection

The Client is responsible for inspecting each Shipment at the time of collection.

Any visible damage, water exposure, tampering, missing items, or packaging irregularities must be reported to OLA BOX within forty-eight (48) hours of collection and, whenever possible, must be supported by photographs.

Failure to notify OLA BOX of visible damage within this timeframe may result in the rejection of the claim, unless mandatory applicable legislation provides otherwise.

15. Lost Shipments and OLA BOX's Limited Liability Warranty

A Shipment will not be considered lost unless it has been officially declared as such by OLA BOX's authorized logistics partner or the corresponding investigation process has formally concluded, determining that the Shipment cannot be recovered.

Subject to full compliance with these Terms and Conditions, OLA BOX may, upon completion of the investigation process, indemnify the Client for a confirmed loss.

In no event shall the maximum contractual liability of OLA BOX exceed the sum of USD $500 (five hundred United States dollars) per Shipment, regardless of:

  • the quantity of items contained in the Shipment;

  • the nature, type, or category of the goods;

  • the number of claims submitted; or

  • the total value of the Shipment's contents.

All indemnification is subject to the following conditions:

  • the Shipment has been officially confirmed as lost;

  • the Client has complied with all procedures, deadlines, and obligations established in these Terms and Conditions;

  • all required supporting documentation has been submitted;

  • the value of the goods is backed by the original purchase invoice and an acceptable proof of payment;

  • the Shipment does not contain prohibited, restricted, or fraudulently declared goods.

For Shipments whose declared value exceeds USD $500, OLA BOX may offer additional cargo protection prior to transport. Unless such protection has been expressly accepted in writing and the corresponding charges have been paid, the maximum liability of OLA BOX shall remain limited to USD $500 per Shipment.

OLA BOX's Limited Liability Warranty shall not apply to losses or damages arising from fraud, misrepresentation, prohibited goods, customs seizures, government actions, force majeure, acts or omissions of the Client, manufacturing defects, inadequate packaging by the Merchant, or any other circumstance expressly excluded by these Terms and Conditions.

The limited liability provided in this section does not constitute an insurance policy nor does it replace cargo transport insurance.

16. Indemnification Rules

Any indemnification approved by OLA BOX will be calculated exclusively based on the purchase price actually paid by the Client, as shown on the original purchase invoice or other proof of payment accepted by OLA BOX.

The indemnification shall never exceed:

  • the amount actually paid by the Client for the goods; or

  • the maximum limit of liability established in these Terms and Conditions.

Unless applicable law provides otherwise, OLA BOX will not indemnify for:

  • shipping costs paid to the Merchant;

  • customs duties, taxes, or government fees;

  • bank or payment processing fees;

  • replacement costs that exceed the original purchase price;

  • loss of profits;

  • business interruption;

  • indirect, consequential, or incidental damages;

  • moral damages or emotional distress.

17. Limitation of Liability

OLA BOX acts exclusively as a logistics intermediary and shall not be held liable for events or circumstances beyond its reasonable control.

Without limiting the foregoing, OLA BOX shall not be liable for:

  • customs inspections or delays;

  • government decisions;

  • seizures or confiscations carried out by authorities;

  • delays caused by logistics partners;

  • errors committed by Merchants;

  • defective goods supplied by the Merchant;

  • inadequate packaging by the Merchant;

  • inaccurate information provided by the Client;

  • delivery delays outside of OLA BOX's control;

  • force majeure events;

  • prohibited or restricted goods;

  • any indirect or consequential loss suffered by the Client.

The Client expressly acknowledges that the liability of OLA BOX is limited exclusively to the obligations expressly assumed under these Terms and Conditions.

18. Uncollected Shipments

The Client must collect each Shipment within ninety (90) calendar days from the date of the notification that the Shipment is available for collection.

Any Shipment that remains uncollected after this period has elapsed will be considered abandoned.

By accepting these Terms and Conditions, the Client expressly authorizes OLA BOX to retain, donate, recycle, destroy, dispose of, or sell any abandoned Shipment in order to recover, in whole or in part:

  • transportation costs;

  • storage fees;

  • handling charges;

  • administrative costs; and

  • any outstanding balance owed by the Client.

If the value of the abandoned Shipment is insufficient to cover the total amount owed, OLA BOX reserves the right to claim the remaining balance through the corresponding legal channels.

19. Unidentified Shipments

If a Shipment arrives without sufficient information to identify its recipient, including, but not limited to, an incorrect customer number, the absence of the recipient's name, or incomplete shipping information, OLA BOX will make reasonable efforts to identify the legitimate Client.

If the Shipment cannot be identified within ninety (90) calendar days, it will be deemed abandoned and will be handled in accordance with the provisions of Section 18.

OLA BOX shall not be held liable for any delay or loss resulting from insufficient or incorrect information provided by the Client or the Merchant to identify the Shipment.

20. Client Information and Shipping Address

The Client is solely responsible for ensuring that all their personal information, contact details, shipping address, and identification number assigned by OLA BOX are accurate and kept up to date.

Any delay, additional expense, investigation, return, loss, or operational inconvenience resulting from incorrect, incomplete, or outdated information shall be the sole responsibility of the Client.

OLA BOX may charge the Client for reasonable costs incurred to correct, locate, retrieve, or reprocess a Shipment as a result of inaccurate information.

OLA BOX shall not be liable for any consequences arising from incorrect, incomplete, or misleading information provided by the Client.

21. Right of Retention 

Until all amounts owed by the Client have been paid in full, OLA BOX reserves the legal right to retain any Shipment in its custody.

No Shipment will be delivered until all applicable charges for transportation, handling, storage, customs duties, government fees, taxes, special handling fees, and any other outstanding balances have been paid in full.

The exercise of this right shall not prevent OLA BOX from pursuing any other legal action or remedy available to recover the amounts owed.

22. Suspension or Cancellation of the Client's Account

OLA BOX reserves the right to suspend or permanently cancel any Client account, with or without prior notice depending on the circumstances, including, but not limited to, the following cases:

  • non-payment of outstanding balances;

  • fraud or attempted fraud;

  • provision of false, misleading, or incomplete information;

  • repeated violations of these Terms and Conditions;

  • shipment of prohibited or restricted goods;

  • abusive, threatening, violent, or offensive conduct toward OLA BOX staff or representatives;

  • any activity that may compromise the security, reputation, or legal operation of OLA BOX.

The suspension or cancellation of an account shall not release the Client from any financial or legal obligations previously incurred.

OLA BOX reserves the right to refuse future service requests from any Client whose account has been canceled for just cause.

23. Force Majeure

OLA BOX shall not be liable for any delay, interruption, loss, or failure to perform its obligations when such delay or failure is the result of circumstances beyond its reasonable control.

Force majeure events include, but are not limited to:

  • natural disasters;

  • earthquakes;

  • floods;

  • hurricanes;

  • fires;

  • pandemics or epidemics;

  • wars;

  • terrorism;

  • civil unrest;

  • strikes or labor disputes;

  • transportation disruptions;

  • customs restrictions;

  • government actions;

  • airline cancellations;

  • power outages;

  • communication network failures;

  • cyberattacks affecting operations; or

  • any other event beyond the reasonable control of OLA BOX.

During any force majeure event, OLA BOX's obligations shall be suspended to the extent they are affected by such event.

24. Personal Data Protection

OLA BOX collects, stores, and processes Client information exclusively for purposes related to:

  • account administration;

  • the processing of Shipments;

  • compliance with customs obligations;

  • billing and payment collection;

  • customer service; and

  • compliance with legal and regulatory obligations.

Client information will only be shared with logistics partners, government authorities, or service providers when necessary to perform the requested services or when required by law.

OLA BOX implements reasonable administrative, technical, and organizational measures designed to protect Client information against unauthorized access, disclosure, alteration, or misuse.

25. Dangerous Goods, Lithium Batteries, and Restricted Items

The Client is solely responsible for ensuring that all goods shipped through OLA BOX comply with all applicable laws, transport regulations, and requirements established by the carriers.

The Client must accurately declare the contents of each Shipment, including any items containing lithium batteries, external batteries (power banks), rechargeable batteries, aerosols, perfumes, chemical products, flammable liquids, compressed gases, or any other item classified as dangerous, hazardous, or restricted.

The Client acknowledges that the transport of dangerous or restricted goods may be subject to specific packaging requirements, documentation, carrier acceptance policies, customs regulations, operational limitations, additional charges, or may even be completely prohibited.

OLA BOX reserves the right, at its sole discretion and without prior notice, to reject, suspend, delay, return, isolate, dispose of, or cancel the transport of any Shipment containing undeclared, incorrectly declared, prohibited, dangerous, or restricted goods, or any Shipment that may pose a risk to persons, property, or transport operations.

The Client shall be solely responsible for all losses, damages, costs, storage expenses, transport expenses, government fees, fines, penalties, and legal liabilities resulting directly or indirectly from the shipment of prohibited, restricted, or incorrectly declared goods.

OLA BOX shall not be liable for any delay, rejection, seizure, destruction, return, additional cost, or other consequence arising from applicable laws, transport regulations, carrier policies, or decisions made by customs authorities or other government agencies regarding dangerous or restricted goods.

Nothing in this section shall obligate OLA BOX to transport dangerous or restricted goods. OLA BOX expressly reserves the right to reject such Shipments at any time for safety, legal, or operational reasons.

26. Shipment Loss Guarantee

OLA BOX guarantees compensation for shipments that are lost while under its responsibility, up to a maximum amount of USD 500 per shipment, provided that the customer submits the original purchase invoice or proof of purchase and the loss has been confirmed.

This guarantee applies only to the total loss of a shipment and does not cover damage, delivery delays, or losses resulting from incorrect information provided by the customer, force majeure, or circumstances beyond OLA BOX’s reasonable control.

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Final Acceptance

By creating an account with OLA BOX, using an OLA BOX shipping address, requesting any service, sending any package through OLA BOX, making any payment, or otherwise using OLA BOX services, the Client acknowledges having read, understood, and agreed to be legally bound by the entirety of these Terms and Conditions.

Furthermore, the Client acknowledges that these Terms and Conditions may be modified periodically and agrees to be bound by the version in effect at the time the corresponding service is provided.

 

https://aeropost.com/SJO/es/restricted

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